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RACQ Insurance Review

Note: Everything stated in this review are not from Insurance Carve's opinion. Instead, it is a summary of many reviews posted by users in forums, reviewing websites, etc. Refer to our Disclaimer for more details.

Reviewed by Insurance Carve

Rating: 5/5 on

Insurer Name:

RACQ Insurance

About Company:

RACQ which stands for The Royal Automobile Club of Queensland, was launched in 1905 as a company of only 12 members. Now the company involves around 1.2 million members and has won many awards and popularity.

Covers:

Motor insurance, car insurance, home insurance, travel insurance

Advantages:

They have reasonable prices for their insurance and premiums. Service is to a high standard. Long term members are offered with many benefits such as shopping discounts and finance.

The staffs are very friendly and informative on the phone and also in stores.

Disadvantages:

There have been a few complaints about Royal Automobile Club of Queensland in their works. For example, a customer was badly injured in an accident and after weeks of intensive care, the accident status was still labeled as "investigating" without any further updates because it was somehow forgotten. Problems like this are rare, but it can happen from time to time.

The staff you speak to can sometimes be a trainee and seems dull, and not show enough interests. After explaining the damages, they may reply with words that the collision needed nothing except a repairer.

Another thing to note is that the RACQ insurance does not cover everything that happens to your property. Before signing up, make sure that what they cover is enough of the risks you believe will happen to you. If you are wanting them to cover some additional claims, such as windscreen replacements, the cost can be higher than other insurance companies around Australia.

Conclusion:

It depends on your luck that the staff you speak to may be rude or they may be helpful and kind. Irrespective of all this, the insurance company is still up to the country?s standard and does offer protections if the damages was clearly not your fault and that it was unavoidable.

Always take some time to read through the Product Disclosure Statement. You may find out something about your policy that you didn?t know that would ultimately let you reconsider if you should purchase the policy.

Insurance carve deems RACQ Insurance as a company worthwhile to purchase insurance from.




Contact Information

Website Address: http://www.racq.com.au/

Phone Number: 13 1111

Email Address: N/A

Address:
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Brigid Adam
Posted 716 days ago
I am a RACQ insurance holder for my Honda CRV & recently had my car panel beated by Terry Nangle Smash repairers, Nambour.
My car came back with a door falling off because the screw wasn't fastened tight enough and the drivers window going up and then lowering itself a quarter of the way down.
Terry Nangle have fixed the door, but the window, well I have to leave it with them for a day to fix it. Great, I have one car and have to find my own way home until they fix it which they said will take a day.
It's their fault, I seem to be having to find my own way to get the car back to them, which is turning out to be impossible.
Can someone please
Kind regards
Brigid Adam
0448006541
Ando
Posted 891 days ago
Steve Feldmann
Posted 967 days ago
Don't touch this insurer for your home and contents with a ten mile long pole, STAY AWAY!