Insurer Name:

PetPlan Pet Insurance

About Company:

After working in the United Kingdom for over 30 years, now Pet Plan has setup its network in Australia. The main objective of Petplan is to keep animals and their owners satisfied. This is the main reason so many new people are shifting to Petplan.

Covers:

Pet insurance; cat insurance, dog insurance, horse insurance

Advantages:

The customer service of the company is well trained and will also help you choose your plan. Knowledge about the policies and their working can be gained from the company representatives. In general, the product disclosure statements of Petplan are far better than other insurance companies as they state the coverage of a chronic condition for life.

Online sign up for people who do not want to interact with real people is also available.

Disadvantages:

The main complaints by customers are the high pricing of their premium policies. Even for the most common breeds, it can be beyond excess. Some people argues that this is to make up for their excellent services, and high approval rates of claims. There is a peak of paper work to be completed by the customer, to be filled by the vet also, and then it is to be sent via snail mail. There are past reports about the company receiving the letter after three weeks, and then taking a further two more weeks to send the claim. But as the quality of support increases, this seems to be getting rare.

If the member wants to cancel their policies, it also takes huge amount of time. A few customers believe it's a waste of money and time, and have expressed their anger in a few forums.

Conclusion:

Although PetPlan serves most pet, they also charge higher than other insurer. There have also been complaints about the claim not being paid to the customer until he goes through tons of paper work.

It is very important before you sign up for Pet Plan that you have read and understood the terms and condition of the company or else contact the company representative in case of doubt.

Insurance carve deems PetPlan as a company worthwhile to purchase insurance from.

Website Address: Visit Website Phone Number: 1300 738 225 Email Address: N/A

Address: 1-3 Smolic Court Tullamarine Victoria Australia 3043