Insurer Name:

AFS-PetMed Pet Insurance

About Company:

AFS-PetMed is an Australian pet insurance company that was started in 2009. The company provides members with protection to avoid expensive veterinary bills for vaccinations, illness, hospitalization, X-rays, medicines, accidental injury, flea control, and a whole lot more.

Covers:

Dog insurance, cat insurance, pet insurance

Advantages:

AFS-PetMed is usually cheaper than most other pet insurance companies, making them more affordable for people who can't spend too much for their pets and their insurances. It is noted that the company's staffs are well informative of the business processes, as well as being friendly to clients.

Disadvantages:

The company had received some complaints in the past for a few issues. Consumers have said that during some rare circumstances, phone calls and claims were not promptly answered or processed. Phone calls can take up to several minutes before they are picked up. Sometimes cash were still being taken out even when the policy was cancelled.

One recount took place about a pet owner cancelling their policy because of the death of his dog and therefore will not need insurance anymore. Even after formal cancelling procedures of the policy, they were still constantly billed of fees and charges. At the end, AFS-PetMed had to give a refund back to the customer. However as the quality of service improves, this mistake seems to be getting lessed.

AFS-PetMed's prices, quotes, and exclusions have been noted by some members to be frequently changing without much warning. This can sometimes confuse the customer does not constantly keep up to the changes in the Product of Disclosure statement.

Conclusion:

AFS-PetMed may look like a cheap and affordable solution for pet insurance until they change their prices, quotes, exclusions, as well as their policies. These are the common complaints of clients including. However the services and benefits of being ASF-PetMed had been called to be warm and friendly.

Before settling your mind to this insurance provider, make sure you have taken enough time to read through the Terms and Conditions and the Disclosure Statement. This will give you a clearer outlook of what you are paying for, enabling you to know if what you are buying is worth the cost.

Insurance Carve deems AFS-PetMed Insurance as a company worthwhile to purchase insurance from.

Website Address: Visit Website Phone Number: 1300 732 172 Email Address: petmed@petsure.com.au

Address: AFS-PetMed Locked Bag 9021 Castle Hill NSW 1765 Australia