Insurer Name:

AAMI Insurance

About Company:

Started in early 1970, AAMI is a company from Australia that provides many types of insurance, including cars, home, contents and for small businesses. They are also an official provider for CTP (compulsory third party). AAMI is currently a branch of Suncorp-Metway Limited. Currently, AAMI serves more than 2.5 customers and handles millions of phone calls every year.

Covers:

Car insurance, home insurance, contents insurance, motorcycle insurance, travel insurance, business insurance, CTP insurance

Advantages:

After spending a large amount of money to advertise and market their brands, AAMI has grown into a great company offering great premiums and policies at affordable prices. They are known to protect customers from many type of damages with a high approval rate.

Claims do get sent, and the money usually comes very quickly. The staffs and representatives are known to be kind, nice, and caring for their customers. If you are a new customer, quotes can be given on the spot after answering a few questions, and then the customer will be given the opportunity to purchase it.

Payments can be paid either every six months or yearly. This is useful for customers with a lower income level to get good quality insurance.

Disadvantages:

A few complaints have been expressed about the claiming process taking a long time to complete during the busier months of the year. Some customers have been left without any notice and updates about what is happening to their claims, or when they will be sent, until a few weeks later. For example, a case had been reported about a customer having to wait over a month after applying for a claim to get a message that their damage did not fit into the terms of what can be covered for.

Sometimes, in rare circumstances, the job of the repairer may be unprofessional. There are many recounts of consumers protesting that their dash did not sit up straight, or one of their new glasses were not in top condition. Customers may then have to take an extra step to call AAMI for them to do the job again. However as the quality of customer support increases, many of these problems seem to be getting less.

Conclusion:

AAMI is a successful and trustworthy insurer in Australia. Their prices and quotes are great for what they provide, and everything can be done over the phone, in a branch or online. However, there are some reports about the staffs being a bit slow when making claims, or informing the customer if their claims were successful. This could be explained for their hugh amount of customers they have to serve every single day.

Before making your mind up for the correct service, it is very important that you have read the Terms and Conditions, Policies and Product Disclosure. Take notes on any fine prints too that may be located at the bottom of some documents.

Insurance Carve deems AAMI Insurance as a company worthwhile to purchase insurance from.

Website Address: Visit Website Phone Number: 13 22 44 Email Address: N/A

Address: AAMI Life Customer Service GPO Box 3950 Sydney, NSW Australia 2001