Insurer Name:

1300 Pet Insurance

About Company:

Focusing on to deliver the best animal health insurance for pets, 1300 Pet Insurance is an insurance company from Australia that offers affordable prices, and will cover all surprising vet fees in the future that can easily cause heartbreak and stress. There are only one goal for 1300 Pet insurance ? offer cheap, straightforward and quality pet insurance for all pet owners in Australia.

Covers:

Pet insurance, cat insurance, dog insurance

Advantages:

1300 Pet Insurance has been praised by many satisfied customers for their great customer support. Staffs always wear a smile, and are known to be friendly, pleasing and warm, when giving advice about their products. All enquires, from getting a quote to changing home addresses, can be done.

Buying a new policy or premium is very simple. Quotes can be given after a few questions, and the customer will be given the opportunity to purchase it on the same day.

Compared to other pet insurance companies offered in the Australian pet insurance market, 1300 Pet Insurance are usually much cheaper. Claims can be made easily, and the approval rate is high. All forms and documents use simple English, making them the perfect company to do business with. Any age groups of pets can be insured without any restrictions or extra fees. This is great considering many pet insurance companies only cover pets up to a certain age.

Disadvantages:

One of the most complained about issue regarding the company is their help line getting very crowded during some times at the year, such as holiday seasons. Some have even protested that the line was appalling. It is not uncommon to have to wait for hours on the phone, and may have to try again several days later for their problems to be heard.

All other communications like email are the same. Sometimes when a representative does get through, the staff usually has no clue about any previous calls made, if any. Customers should leave specific instructions, and remind the staff to take notes at the end of each call so another employee will be able to help you next time. However as the quality of support increases, all these time delay issues seem to be getting rare.

Conclusion:

1300 Pet Insurance is a great company for pet lovers across the country. They are cheap, simple, with great customer service. However during more busier times of the year, the support can be a bit of a disappointment. Nonetheless, they are still very trustworthy.

It is very important that you have gone through the Terms and Conditions, Policy and Disclosure Statement before you many any purchases. This can help you get a better idea of what you are paying for, and if there are any exclusion. What you first thought you were paying for, may not be what you first thought.

Insurance Carve deems 1300 Pet Insurance as a company worthwhile to purchase insurance from.

Website Address: Visit Website Phone Number: 1300 467 872 Email Address: enquires@1300insurance.com.au

Address: N/A